ISO/IEC 20000:2018 is the international standard for IT Service Management (ITSM). The purpose of ISO/IEC 20000:2018 Lead Auditor Training is to equip participants with the knowledge and skills needed to conduct audits of IT service management systems in accordance with this standard. Here are some key objectives and purposes of this training:
1. Understanding IT Service Management: Participants learn about the principles, processes, and practices of IT service management, including how they align with ISO/IEC 20000 requirements.
2. Audit Principles and Techniques: The training covers the fundamental principles of auditing, including planning, conducting, reporting, and following up on audits, as well as the roles and responsibilities of a lead auditor.
3. Interpreting the Standard: Attendees gain insights into the specific requirements of ISO/IEC 20000:2018, including the context of the organization, leadership, planning, support, operation, performance evaluation, and continual improvement.
4. Practical Audit Skills: Participants practice skills through case studies and role-playing exercises, allowing them to apply auditing techniques in realistic scenarios and develop their ability to assess compliance effectively.
5. Compliance and Improvement: The training emphasizes the importance of audits in identifying non-conformities, assessing the effectiveness of the IT service management system, and recommending improvements to enhance service delivery.
6. Certification Preparation: Completing the training prepares participants for certification as lead auditors, which can enhance their professional qualifications and career opportunities in the field of IT service management.
7. Risk Management: The training highlights the role of risk management in IT service delivery, emphasizing the need for organizations to manage risks effectively as part of their service management processes.
ISO/IEC 20000:2018 Lead Auditor Training is essential for individuals looking to advance their careers in ITSM, improve organizational service management practices, and contribute to the effective delivery of IT services.
